A number of express delivery companies announced an increase in delivery fees, which directly benefited couriers.

　　In recent years, the sales of Liuzhou snail powder and its derivatives in Guangxi have increased rapidly, which has promoted the rapid development of the logistics industry. The picture shows the staff sorting snail powder express in Liuzhou transshipment center in ZTO Express.

　　Xinhua News Agency reporter Huang Xiaobang photo

　　On September 9th, at Jin Ryu Agricultural Products E-commerce Trading Center in Rongcheng Port, Shandong Province, the courier staff packed the goods.

　　Photo by Li Xinjun (People’s Vision)

　　On September 4th, freshmen of Guangzhou International Campus of South China University of Technology searched for express delivery in the express parcel warehouse of dormitory building.

　　Xinhua News Agency reporter Liu Dawei photo

　　Since September, the dispatch fee per order has been raised by 0.1 yuan — — Not long ago, six express delivery companies, Zhongtong, Yuantong, Yunda, Shentong, Baishi and Jitu Express, announced price adjustments. The price adjustment notices issued by many companies also mentioned that this price adjustment will be used to increase the income of couriers. Simply put, it is to give the courier a raise.

　　At present, it has been more than half a month since the price adjustment measures were announced. What is the specific implementation? Did the courier receive the increased salary? In the future, how will the express delivery industry further achieve sound development?

　　Couriers expect higher income.

　　One day in early September, the courier Xiao Chen started his work as usual. In the morning, he came to his express outlet and loaded the express parts in his area into the electric tricycle. "About two or three hundred pieces are sent every day, and they can be delivered around 7 pm." During the talk, he swallowed his breakfast and prepared to ride to the first dispatch place.

　　In China, there are many couriers like Xiao Chen running on the road every day. According to the data released by the State Post Bureau, in the first half of this year, the national express delivery business volume reached 49.39 billion pieces, a year-on-year increase of 45.8%; The average daily service user of the whole industry is 640 million; In the first half of the year, the per capita express usage was 35 pieces, an increase of 11 pieces over the same period of last year. It is millions of couriers all over the country who send these couriers to thousands of households.

　　The income of couriers is not low compared with the average wage of urban workers. However, compared with the heavy workload, many couriers have more expectations for their income. According to the Survey Report on the Current Situation and Job Satisfaction of National Couriers at the Grass-roots Level in 2020, although a few couriers earn more than 10,000 yuan a month, over 50% of couriers earn less than 5,000 yuan a month.

　　"I earn hard money, and I send a piece to earn a dollar to send a fee." Xiao Chen explained that the so-called delivery fee is the income obtained by the courier sending a courier. Since last year, express delivery companies have started a price war for competing for customers, and the unit price of express delivery has been falling again and again, and the delivery fee has also dropped. "In the past, every time I sent a single courier, I could get a piece of 2 Maoist fees. This year, the distribution fee has been lowered several times, and now it has dropped to 1 yuan per order. " Xiao Chen said.

　　For the previous express price war, the local postal department conducted coordination and interviews. Recently, Lai Meisong, chairman of ZTO Express Group, made a clear attitude, saying that "it is neither wise nor sustainable to rely on unnecessary low-cost loss parts or exchange profits for short-term market share growth". On August 27th, Zhongtong took the lead in paying the transfer fee. Subsequently, "Tongda Department" and Extreme Rabbit Express announced through the intranet and other means that the distribution fee for each order will be raised to 0.1 yuan from September 1st. In the price adjustment notices of many enterprises, it is mentioned that the price adjustment will be used to increase the income of the courier group and improve the working environment.

　　"In recent years, express delivery companies generally face difficulties in recruiting workers, which affects the stability of express delivery outlets. This time in ‘ Double 11’ The previous increase in the distribution fee is conducive to supplementing front-line personnel, which is ‘ Double 11’ Be prepared. " Yang Daqing, a special researcher of China Logistics Society, said in an interview with this reporter. At the same time, the transfer fee directly benefits the first-line couriers, which is the performance of the express delivery enterprise to implement the policy of safeguarding the rights and interests of the courier group. "This price adjustment responds to the" Opinions on Doing a Good Job in Protecting the Legal Rights and Interests of Courier Groups "issued by seven departments including the Ministry of Transport, which is conducive to improving the welfare of Courier Groups." Yang Daqing said.

　　Some couriers have already made profits.

　　According to the analysis of experts in the industry, the increase of delivery fee per order by 0.1 yuan is expected to increase the monthly income of couriers with different delivery quantities by 500 to 1000 yuan. At present, the price adjustment measures have been announced for some time. What is the specific implementation?

　　During the interview, many couriers said that they had already made a profit. Xiao Chen told reporters that in the "distribution fee" column of his work APP "salesman bill", he saw the rising distribution fee. "You can withdraw cash directly after the settlement the next day, and you have earned more than 100 yuan a week."

　　Some of the couriers interviewed have not received the salary adjustment notice and are waiting. Gao Yong, who has been a courier for more than three years, told reporters that he saw in the news that he had to pay the transfer fee, but the outlets have not yet notified him. "Our salary is paid by outlets, which may be lagging behind. I hope that it will eventually be implemented, and I hope that the company will strengthen the management and supervision of outlets."

　　In the interview, the reporter found that the courier group generally welcomed the increase in the distribution fee, but they were more worried about the fine of the courier outlets than the salary adjustment.

　　Gao Yong calculated the account for the reporter: He sent more than 200 pieces of express delivery every day, and each delivery fee was 0.9 yuan. If you encounter a complaint, you will deduct 200 yuan. "It is equivalent to a day in vain."

　　"From the perspective of development, most outlets impose fines for the purpose of improving services, but to a certain extent, there is a phenomenon of penalty escrow." Yang Daqing said that on the one hand, the express delivery industry does have irregular services. On the other hand, some outlets lack the optimal management of employees, and often use the method of penalty escrow to solve the problem.

　　For the concerns of couriers, some express delivery companies have made requirements for grassroots outlets.

　　In the price adjustment notice, Yuantong Express emphasized that raising the distribution fee is used to increase the courier’s income, and all franchise outlets are not allowed to intercept it at will. Shentong Express said that outlets must strictly implement the policy and benefit couriers without discount. Cheng Ji, the head of media public relations in ZTO Express, said in an interview with this reporter that the increased distribution fee will be sent directly to the courier’s work APP. The person in charge of Extreme Rabbit Express told this reporter that the distribution fee will be settled and distributed by the franchise outlets served by the courier. At the same time, the headquarters will set up an inspection team to provide internal complaint channels for the receivers and dispatchers to ensure the implementation of the policy.

　　Standardized management and sound development

　　The scale of the courier group in China has been expanding, and it has become an important part of the employment group in new industries, new formats and new modes, and has made positive contributions to the economic and social development of China. At the same time, the problems of courier group’s weak sense of professional belonging, low level of social security and mismatch between labor intensity and wage income are also prominent.

　　"The courier is most concerned about the income issue. Ensuring a relatively stable income and achieving more for more work are the most basic and key factors for safeguarding the rights and interests of couriers." The relevant person in charge of the Market Supervision Department of the State Post Bureau pointed out that if the income cannot be maintained at a reasonable level, it will be difficult for the courier team to be stable, let alone the stability of the express network, which will eventually damage the foundation of enterprise development and affect the sustainability of the industry. "Through the moderate adjustment of the terminal fee, it is conducive to the courier to strengthen the confidence of the industry and share the development results." The person in charge said.

　　In order to truly protect the rights and interests of courier groups, it is still necessary to further strengthen supervision.

　　Enterprises should take the lead in internal supervision. The above-mentioned person in charge said that express delivery enterprises should strengthen the management of branches and franchise outlets, especially strictly manage the payment mechanism to prevent problems such as interception and deduction of outlets, and avoid the good policies of the headquarters from being "unable to go down" and "untrue".

　　Relevant departments should also strengthen the management of the express delivery industry. In response to the problem of excessive fines at express outlets, the above-mentioned person in charge said that the postal administration department resolutely opposes enterprises to "increase fines while increasing distribution fees". For unnecessary and unreasonable fines, the reduction should be reduced and the adjustment should be adjusted. "Express companies that have concentrated feedback from couriers are not divided into different situations ‘ One size fits all ’ For the fine, we will urge enterprises to improve the assessment mechanism, carefully verify and screen malicious complaints, and at the same time broaden the channels for couriers to appeal. "

　　While safeguarding the rights and interests of courier groups, the express delivery industry should continue to optimize its internal ecology and strive to achieve sound development.

　　At present, some express delivery companies still have the phenomenon that the headquarters is out of touch with the grassroots outlets. Among them, the benefit distribution mechanism is the core. The above-mentioned person in charge suggested that the express delivery company should establish a benefit distribution mechanism inclined to the grassroots level, transfer profits to the grassroots level, and ensure the living space and development conditions of the grassroots level.

　　Yang Daqing believes that the express delivery industry can further upgrade its services, not only by increasing the cost to the grassroots, but also by strengthening knowledge training in flexible management and gradually optimizing the grassroots ecology. "In the future, we must not only rely on the continuous optimization of the business environment, but also drive bad money out of the market; We must also rely on lean management of key enterprises to expand ecology and maintain steady development. " Yang Daqing said.

　　The relevant person in charge of the State Post Bureau suggested that express delivery enterprises should consciously fulfill their legal obligations and social responsibilities and implement the relevant requirements of laws, regulations and policies. At the same time, we should change the mode of competition, play an effective market role and establish a benign market competition order. "Effectively change and fade out the extensive competition mode with price as the main means. Realize differentiated services and ensure the full choice of merchants and users, thus enhancing their market competitiveness. " The person in charge said.