Promoting "Three Integration and Five Spans" and Building a National Integrated "Internet+Government Services" Technology and Service System
Recently, the General Office of the State Council issued the Guide for the Construction of the Technical System of "Internet+Government Services" (hereinafter referred to as "the Guide"), which is an important measure for the state to promote the overall layout of "five in one" and the coordinated promotion of the "four comprehensive" strategic layout, make great efforts to promote the structural reform of the supply side of the government, deepen the integration of decentralization and administration, optimize service reform, further optimize public services and innovate administrative management.
First, a deep understanding of the great significance of "Internet+government services"
(A) to promote the "Internet+government services" is the consistent purpose of our party to serve the people wholeheartedly. Serving the people wholeheartedly is the foundation of our party and the source of strength for our party to always maintain its vitality. The CPC Central Committee and the State Council have always attached great importance to serving the people. Promoting "Internet+government services" means taking the people as the center, effectively solving the problems of "too many permits, difficult work, circular proof and wonderful proof", making it easier and faster for enterprises and the masses to do things, and further enhancing the public’s sense of acquisition.
(2) Promoting "Internet+government services" is an important way to modernize the national governance system and governance capacity. Accelerating the construction of "Internet+government service" technology and service system in an all-round way is of great significance for deepening the reform of administrative system, transforming government functions, strengthening top-level design and resource integration, promoting government data sharing and business collaboration, and building a government ruled by law, innovative government, clean government and service-oriented government.
(C) Promoting "Internet+government services" is a powerful starting point for deepening the "streamline administration, delegate power, strengthen regulation and improve services" reform. At present, the "streamline administration, delegate power, strengthen regulation and improve services" reform needs to be vigorously promoted with the courage of a strong man and the spirit of artisans, and with "greater openness, better management and better service", the transformation of government functions and the release of development potential will be continuously and deeply promoted. However, there are still many weak links in government services, and the innovative model of "internet plus" will become the key direction and an important starting point for the in-depth development of "streamline administration, delegate power, strengthen regulation and improve services" reform.
Second, it is imperative to speed up the construction of a national integrated "Internet+government services" technology and service system.
This time, the General Office of the State Council, together with relevant research institutions and some local departments, conducted in-depth research and formulated and issued the Guide, designed the national integrated technology and service system of "Internet+government services", put forward the information-based solution path and operation method to optimize the supply of government services, and provided important reference and guidance for various regions and departments to build online government service platforms. At the same time, it is also an active practice to implement the spirit of the important instructions of the Supreme Leader General Secretary on "building a national integrated national big data center".
(1) Building a unified business support system based on the standardization of the list of items.
It is the fundamental premise for government departments at all levels to carry out online government services and optimize the supply of government online services to sort out government services and re-engineer business processes. Based on the standardized management of the list of items, a unified business support system is constructed. The Guide requires: First, a unified catalogue list. The list of contents is compiled according to laws and regulations, including the basic elements such as the name of the item, the type of the item, the legal basis and the basic code, and does not correspond to the institution. Unified directory list to achieve the same government services at different levels and in different regions, and its basic elements are completely unified. The second is to standardize the elements of the implementation list. The implementing agency of government services will refine and improve the government services in the list of contents, and form a specific implementation list. The elements of the implementation list include 36 full elements, such as event name, basic code, setting basis, event type, implementation code and exercise content. The implementation list is the basis for compiling the government service guide, managing the government service matters and operating the management. The third is to establish a unified event management database. Relevant departments shall dynamically maintain the elements and contents of specific matters according to their respective functions and authorities, strengthen the joint management and application of government service matters, and realize the unification, synchronous update, open homology and multi-use of government service matters data.
(2) Building a unified basic platform system with data sharing as the core.
Online government service platform is an important carrier to implement "Internet+government service", which mainly realizes the functions of unified application, unified acceptance, centralized handling, unified feedback and whole process supervision of government service. The core of building an integrated online government service platform is to integrate and utilize existing resources and promote data sharing and exchange among government departments. The "Guide" proposes: First, open up the government service platform and business handling system, and connect information on matters, acceptance information, application materials, handling links and completion information to achieve one-stop service. The second is to support cross-departmental, cross-level and cross-regional information sharing, and realize that government service matters can be handled nearby, in the same city and in different places. The third is to promote the docking of the business processing system centrally deployed by the higher authorities and the lower government service platform, reduce the repeated entry of information, and improve the efficiency of government service. The fourth is to realize the sharing and utilization of basic information resources such as population, legal persons, credit information and electronic licenses, and to maximize the use value of data. The national government service platform should undertake the function of access guidance and support cross-provincial (autonomous regions and municipalities) access to national basic information resources.
(three) to identity authentication, electronic license, security, etc., to build a unified support technology system.
"Internet+government service" is the innovation of government service mode and process. Because of the characteristics of government’s own operating mechanism, it puts forward new requirements for the in-depth application of Internet technology and traditional information technology. Taking online identity authentication as an example, all regions and departments have built independent identity authentication systems in the work of online government services. For individuals, if they want to use the services provided by the government, they must register and verify, and maintaining multiple different user names and passwords has become a burden. For corporate users, it is necessary to register and use multiple certificates and media when conducting electronic bidding and other services across provinces, which also increases the cost. With the in-depth development of "Internet+Government Services", especially for some government services, it is necessary to solve the problem of real-name verification (that is, to prove that registered users are "I am me"), which in turn leads to the security risk of personal privacy data disclosure, and puts forward higher requirements for the functional complexity and security guarantee ability of the identity authentication system. On the basis of summing up the exploration experience in various places, the Guide regulates key technical links such as real-name authentication, electronic license, electronic seal and security, laying a foundation for gradually promoting a unified support and security technical system.
(D) to build a unified supervision and assessment system by means of electronic monitoring and third-party assessment.
Supervision and assessment is an important means to ensure the implementation of various tasks of "Internet+Government Services". The Guide proposes to adopt the method of "combining internal and external", organically combine internal government supervision with third-party evaluation, and promote the implementation of supervision and assessment. The first is to supervise and inspect the internal operation process of government services by means of electronic supervision. Real-time collection of government service operation data, automatic early warning and alarm for five abnormal situations, such as timeliness, process, content, discretion (charge) and integrity risk point. Open the monitoring result data and accept public supervision. The second is to organize third-party evaluation based on user experience. Around the completeness of service mode, coverage of service items, accuracy of service guide, depth of online service, effectiveness of online service, etc., scientifically set up an online government service evaluation index system to evaluate the supply capacity and service quality of online government service.
Third, "three integrations and five spans", give full play to the public foundation supporting role of the national e-government extranet.
The core of constructing "Internet+government service" technology and service system lies in information sharing. As a unified government network platform, the national e-government extranet has basically achieved full coverage at the provincial, prefecture and county levels (coverage rates are 100%, 94.6% and 90.6% respectively), and has gradually extended to township streets, horizontally connecting 133 central government departments and related units. At the same time, a unified data sharing and exchange platform for the government extranet has also been initially established. A number of cross-departmental and cross-level sharing and exchange services, such as the national online investment approval platform, the national credit sharing and exchange, and the national public resource transaction, rely on the unified data sharing and exchange platform for the government extranet to operate.
In the next step, we will give full play to the role and value of public infrastructure of the extranet of government affairs, strongly support technology integration, business integration and data integration, and realize cross-level, cross-regional, cross-system, cross-departmental and cross-business collaborative management and services.
(1) lay a solid foundation. Further strengthen the construction and application of the national e-government extranet platform, and create a new e-government infrastructure with "network access, business access to the cloud, data sharing and unified authentication".
(2) One network is connected. Relying on the extranet of government affairs, we will promote the construction of electronic license database and the cross-level, cross-regional and cross-departmental application of electronic licenses, unify the identity authentication system, and build a "one network" for convenience services.
(3) Sharing and collaboration. Based on decentralized data sharing and exchange platforms at all levels, we will integrate and establish a nationwide data sharing and exchange platform system, realize multi-level docking and intercommunication between national platforms and local platforms, and promote the smooth flow of government information resources across regions, levels and departments and the efficient cooperation of business.
(4) Integrated service. The government extranet will actively participate in the construction of a unified online government service platform, support the integration and construction of a comprehensive service window and an integrated government service system, and form a convenient, fast, fair, inclusive, high-quality and efficient online government service system. (Zhou Min, Deputy Director of National Information Center)